Terms of Service

Last Updated: July 9, 2026

Please read these terms of service carefully before using our property management platform.

1. Introduction and Acceptance of Terms

Welcome to Plinth. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Subscriber", "Client", "User", or "you") and Plinth-Cloud (Pty) Ltd (operating as Plinth), hereinafter referred to as "Plinth", "we", "us", or "our", concerning your access to and use of the Plinth Software-as- a-Service (SaaS) property management platform, enterprise real estate software, multi-agent automated layers, open banking hooks, API configurations, and associated electronic communications or websites (collectively, the "Service").

By accessing, registering for, browsing, or utilizing the Service, you acknowledge that you have read, understood, and agree to be bound by all of these Terms, including all embedded operational policies, the Data Processing Agreement (DPA), and standard disclosures. If you do not agree with all of these Terms, you are expressly prohibited from using the Service, and you must discontinue use immediately.

These Terms are drafted in strict accordance with the Electronic Communications and Transactions Act, No. 25 of 2002 ("ECTA"), the Consumer Protection Act, No. 68 of 2008 ("CPA"), and the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").

2. Eligibility and Account Registration

To utilize the Service, you must register a corporate or personal user account. By registering, you represent and warrant that: (a) all registration information you submit is accurate, current, and complete; (b) you will maintain the accuracy of such information; (c) you have the legal capacity and corporate authority to enter into these Terms; (d) you are at least 18 years of age or a duly incorporated legal entity operating in compliance with South African corporate law; and (e) your use of the Service does not violate any applicable law or regulation, including the Financial Intelligence Centre Act, No. 38 of 2001 ("FICA").

Account security is solely your responsibility. You must safeguard your authentication credentials (passwords, multi-factor authentication tokens, or API keys). You must notify Plinth immediately at security@plinthcloud.com upon discovering any unauthorized access, breach, or compromise of your account parameters. Plinth will not be held liable for any loss, damage, or operational disruption resulting from your failure to preserve account confidentiality.

3. Scope of Service and License Grant

Plinth provides a cloud-based property management platform enabling landlords, property asset managers, real estate enterprises, and institutional property managers to administer portfolios, automate lease structures, coordinate maintenance requests, process automated tenant invoicing, integrate local payment rails, execute the 'Plinth Match' automated reconciliation engine, and aggregate reporting metrics. These features are subject to dynamic architectural changes and feature rollouts at Plinth's absolute discretion.

Subject to your compliance with these Terms and prompt payment of applicable subscription fees, Plinth grants you a limited, non-exclusive, non-transferable, revocable, non-sublicensable license to access and use the Service via a secure web browser or supported mobile environment. This license is limited to your internal commercial or personal real estate operational management requirements and does not constitute a sale or transfer of any intellectual property underlying Plinth.

4. Prohibited Conduct and System Integrity

5. Subscriptions, Fees, Billing, and Commercial Terms

Subscription Models: Access to Plinth is provided on a recurring subscription basis (monthly or annually) based on selected pricing tiers, volume of active lease profiles, or property portfolio units managed. Fees are denominated and payable in South African Rand (ZAR) unless otherwise explicitly specified on the checkout portal.

Addons: Certain advanced modules, API integrations, or third-party service connectors may incur additional fees. These addons are optional and will be clearly itemized during the subscription selection process.

Payment Processing: Payments are processed via authorized third-party local payment gateways (including but not limited to Ozow and SnapScan) via electronic funds transfer (EFT), direct bank API integration, or credit card facilities. By subscribing, you authorize Plinth and its payment partners to execute recurring billing instructions against your nominated financial account on the scheduled renewal date.

Late Payment and Non-Payment Suspension: If subscription fees remain unpaid for more than seven (7) calendar days past the designated due date, Plinth reserves the absolute right to suspend administrative access to the platform without further notice. Suspended accounts will remain locked until full payment is cleared. Plinth accepts no liability for operational loss, communication disruptions, or missed tenant invoicing windows during an active suspension period.

Fee Adjustments: Plinth may alter subscription pricing structures upon providing at least thirty (30) days' advance notice via electronic mail or platform dashboard broadcast. Continued utilization of the Service following the expiration of the notice period constitutes explicit acceptance of the revised commercial terms.

6. Intellectual Property Rights (Including AI & Agentic Frameworks)

Plinth's Proprietary Rights: The Service, its user interface, layout design, source code, data dictionaries, documentation, logos, branding assets, trademarks (including Plinth, Plinth Core, Plinth Match and Plinth Pulse), and underlying algorithms are the exclusive property of Plinth-Cloud (Pty) Ltd and are protected by South African copyright laws, international treaties, and trademark protocols.

AI and Automation IP Explicit Protection: For the avoidance of doubt, all intellectual property rights in and to the platform's automated components, agentic workflows, multi-agent orchestrations, system prompts, fine-tuned machine learning parameters, algorithmic calculation engines, and software development patterns generated by or utilized within the platform remain strictly vested in Plinth. No subscriber or user shall acquire any right, title, or interest in or to these specific backend automation layers.

Subscriber Data Ownership: You retain sole and exclusive ownership of all text, documents, tenant lease variables, financial logs, and property asset metadata uploaded or input by your users into the Service ("Subscriber Data"). You grant Plinth a worldwide, royalty-free, non-exclusive license to host, transmit, cache, backup, and modify Subscriber Data solely for the operational delivery, maintenance, and technical debugging of the Service, as well as the generation of completely anonymized, aggregated industry benchmarks.

7. Limitation of Liability and Indemnity

To the maximum extent permitted by applicable South African law (specifically Section 61 of the Consumer Protection Act), Plinth, its directors, employees, affiliates, or technical infrastructure providers shall under no circumstances be held liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. This includes, but is not limited to, loss of profits, commercial revenue, rental income, data truncation, or operational goodwill, arising out of or connected to your inability to access the platform, software bugs, calculation variations, or data security incidents.

Plinth's maximum cumulative aggregate liability for any and all claims actionable under contract, delict, statutory breach, or otherwise, shall be strictly capped at the total subscription fees paid by you to Plinth during the twelve (12) month period immediately preceding the specific occurrence giving rise to liability.

You agree to fully indemnify, defend, and hold harmless Plinth, its corporate officers, and technology vendors from and against any third-party claims, civil lawsuits, structural damages, costs, regulatory fines, or legal expenses (calculated on an attorney-and-own-client scale) stemming from: (i) your breach of these Terms; (ii) your violation of tenant statutory rights under the Rental Housing Act or POPIA; or (iii) gross operational negligence by your authorized personnel.

8. Term and Termination

These Terms remain fully operational while you maintain an active account or utilize the Service. You may terminate your subscription at any time via the billing management settings inside the platform dashboard. Termination will take effect at the conclusion of the current pre-paid billing cycle.

Plinth reserves the right to terminate your account or permanently revoke platform access immediately and without prior notice if you breach any core structural component of these Terms, engage in systemic platform abuse, create undue risk for other multi-tenant environments, or fail to cure financial default.

Data Extraction and Automated soft-delete Sequences: Upon subscription cancellation or termination, your account will enter a deactivated state. Plinth will preserve your data for a standard window of thirty (30) calendar days to permit a final structured CSV or JSON export of tenant records and financial journals through a self-service configuration interface. Upon the expiration of this 30-day grace period, a scheduled system job will execute a full hard-delete sequence across all production databases, permanently and securely overwriting all personal information rows, subject to explicit statutory tax record retention overrides.

9. Governing Law and Dispute Resolution

These Terms, their interpretation, and any legal disputes arising out of their implementation shall be governed exclusively by the laws of the Republic of South Africa, without reference to conflict of laws principles.

In the event of a dispute, controversy, or claim arising out of or relating to this agreement, the parties shall first attempt to resolve the matter through amicable executive consultation over a period of fourteen (14) business days. Should consultation fail, the dispute shall be referred to and finally resolved through binding arbitration administered by the Arbitration Foundation of Southern Africa ("AFSA") in accordance with its expedited commercial arbitration rules. The physical seat of arbitration shall be Johannesburg, South Africa, and the proceedings shall be conducted in English. Notwithstanding the foregoing, either party retains the immediate right to approach a competent division of the High Court of South Africa for urgent interim interdictory relief.