Plinth

Cancellation Policy

Last Updated: August 26, 2026

Entity: Plinth-Cloud (Pty) Ltd (operating as "Plinth")

Applicable Platform: www.plinthcloud.com

Effective Date: August 26, 2026

This Cancellation Policy governs the cancellation of paid subscription plans and services provided by Plinth-Cloud (Pty) Ltd ("Plinth", "we", "us", or "our") to subscribers ("Subscriber", "Landlord", "Enterprise User", or "you").

This policy is drafted in accordance with the Electronic Communications and Transactions Act, No. 25 of 2002 ("ECTA") and the Consumer Protection Act, No. 68 of 2008 ("CPA").

1. Subscription Billing Cycles

Plinth operates on a Software-as-a-Service (SaaS) subscription model offered on both Monthly and Annual recurring billing schedules.
  • Monthly Plans: Billed automatically every 30 days on the anniversary of your subscription activation.
  • Annual Plans: Billed upfront as a single recurring payment every 12 months.

2. Subscriber Initiated Cancellation Procedure

You may cancel your Plinth subscription at any time.
  1. Self-Service Cancellation
    1. Log in to your Plinth account at www.plinthcloud.com.
    2. Navigate to Settings > Billing & Wallet.
    3. Select Cancel Subscription and follow the on-screen prompts to confirm.
  2. Email Cancellation

    If you encounter technical issues with self-service cancellation, you may issue a written cancellation request via email to billing@plinthcloud.com using your registered account email address. Email cancellation requests must be submitted at least three (3) business days prior to your next scheduled billing renewal date.

3. Effective Date of Cancellation

  • End-of-Term Effect: Cancelling a subscription stops future automatic recurring payments. Your account access and platform features will remain fully active until the end of your current prepaid billing cycle (whether monthly or annual).
  • No Early Cut-off: Plinth will not terminate active platform access immediately upon receiving a cancellation request unless explicitly requested in writing by the account administrator.

4. Statutory Cooling-Off Period (ECTA Section 44)

In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA):
  • If you are a natural person or micro-entity subscriber purchasing a subscription directly online, you are entitled to cancel your agreement without reason or penalty within seven (7) days of initial account activation ("Cooling-Off Period").
  • If you exercise your statutory cooling-off rights within this 7-day window, your subscription will be cancelled immediately, and any subscription fees paid will be refunded in accordance with our Refund Policy.

5. Tenant Data Retention & Data Export Post-Cancellation

Under the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"), Plinth respects your ownership of all portfolio and tenant records.
  1. Pre-Cancellation Export: Prior to the final day of your active billing cycle, you are strongly advised to export all tenant records, payment histories, utility summaries, and lease documents using the platform’s data export tools.
  2. Grace Period (30 Days): Following the conclusion of your billing cycle, your account will enter a 30-day "Grace Period". During this window, database access is restricted, but data remains stored to enable account restoration should you choose to re-subscribe.
  3. Permanent Deletion: Upon expiry of 30 days post-cancellation, all tenant data profiles, transaction metadata, and custom operational logs will be permanently deleted, anonymized, or de-identified from our production environments in accordance with Section 14 of POPIA.

6. Suspension or Cancellation by Plinth

Plinth reserves the right to suspend or cancel your account upon written notice under the following circumstances:
  • Non-Payment: Failure to process recurring subscription fees after a grace period of seven (7) consecutive days following payment due date.
  • Material Breach: Breach of our Terms of Service or unauthorized platform usage (e.g., attempt to bypass system security or engage in unauthorized screening).
  • Legal Compliance: Orders issued by South African regulatory bodies, credit bureaus, or law enforcement authorities.
  • Fraudulent Activity: Any form of fraudulent activity.
  • Security Breaches: Security breaches or threats to the platform’s integrity.
  • Other Reasons: Any other reason deemed necessary by Plinth to protect its interests or users.

7. Contact Information

For cancellation inquiries or assistance with account offboarding:

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