Frequently Asked Questions

Everything landlords usually ask before signing up.

Getting Started

How long does it take to set up?

Most landlords are up and running in under 30 minutes. Add your properties, invite your tenants, and you're done.

Is there a catch with the Free plan?

No. The Free plan is genuinely free, forever, for one property. Upgrade only when you're ready.

Can I import my existing data?

Yes. Import tenants, leases, and payment history via CSV. We'll help you map your columns.

What does the free plan cover?

The Free plan covers one property with all the core features. Perfect for a first rental.

Pricing & Payments

Are payment gateway fees included?

Yes. Stitch, Ozow and SnapScan fees are bundled into your monthly subscription. No surprise deductions.

Are the prices inclusive of VAT?

Yes. R79, R149 and R299 are inclusive of 15% VAT.

Can I cancel anytime?

Yes. Cancel from your dashboard. No long-term contract.

Do you charge per tenant?

No. Pricing is per property bracket only. Unlimited tenants per property.

Security & Privacy / POPIA

Are you POPIA compliant?

Yes. We're registered with the Information Regulator and operate as both Responsible Party and Operator depending on the data.

Where is my data stored?

On secure, encrypted servers. Personal data is processed in accordance with POPIA.

Can tenants manage their own data?

Yes. Tenants can request, correct, or delete their data via their portal. We handle the workflow.

Do you sell data?

No. We never sell or share landlord or tenant data with third parties for marketing.

Tenant Portal

Do tenants need to download an app?

No. The tenant portal is a mobile-friendly website. It works on any phone, no install required.

What can tenants do in the portal?

Pay rent, see receipts, download their lease, submit maintenance requests, and message you.

How do tenants pay?

Yes. Tenants pay via debit order, instant EFT (Ozow), or QR (SnapScan) directly from the portal.

Maintenance

How does maintenance tracking work?

Add contractors to your address book and assign jobs to them. They get an email or WhatsApp with the details.

Do tenants upload photos of the issue?

Yes. Photos and a description are required on every request so you have the full picture upfront.

Will I get notified immediately?

Yes. WhatsApp and email alerts are sent the moment a request is submitted.

Legal & Compliance

Are the lease templates legal in SA?

Yes. Templates align with the Rental Housing Act and are reviewed by SA property law specialists.

Is deposit interest tracking compliant?

Yes. Interest is tracked automatically and added to the deposit balance — as required by SA law.

Can I export data for SARS?

Pro and Unlimited plans include SARS-ready exports for income and expense reporting.

Can't find what you're looking for?

Reach out to our support team and we'll get back to you shortly.